What is Fittr ?
Fittr is the world’s largest online fitness community with more than 800,000 members globally. It's the one-stop shop for all your health and fitness needs! Our app offers a suite of free tools for all your fitness goals such as weight loss, building muscles, toning up, or managing medical conditions. For more personalised advice, you can also enrol with a Fittr Coach for custom-made diet charts and workout plans.
How to contact Fittr?
We would love to hear from you! Call us at 020-71968000 (6 am to 9 pm, Monday to Saturday) OR write to us at email@example.com and we'd be happy to help.
How does online consultation work?
Fittr has over 200 internationally certified coaches. To avail online consultation, you can enroll with any one of them and select your own fitness package. Based on your lifestyle and fitness goals, your expert coach will design a customized diet chart and workout plan. The coach will work closely with you to ensure that you achieve your goal and see visible results. The best part is that you can enroll with any coach you want - irrespective of location!
Do you offer corporate discounts or programs?
We have a dedicated Wellness team who will work with you to understand your organisation's needs & customize a program accordingly! Reach out to firstname.lastname@example.org
How does offline consultation work?
You can enrol with a Fittr coach and avail one-to-one & in-person coaching services. Simply book an appointment & check out the centres here www.fittr.com/centre
Are these programs safe?
Absolutely! All our coaches are certified through the Institute of Nutrition & Fitness Sciences or other renowned international certification boards. All our programs are backed by science and are specifically designed for you. If you have any specific medical concerns, make sure you let your coach know or reach out to us for support.
Is it safe to share my pictures and health related information on Fittr?
What is the cost of each program?
Fittr strives to offer affordable fitness packages that are backed by science and results-oriented. The cost of a package varies according to coach tier and the duration of the program. To know more check out https://www.fittr.com/online-coaching
How much weight can I lose / how much muscle mass can I gain during the program?
Your individual transformation depends on several factors – your genetics, lifestyle, dietary habits and many others. The most important factor, however, is your commitment to the process. Fittr is committed to your health and our expert coaches will help you every step of the way!
Are the program results guaranteed?
We've helped more than 100,000 people get fit! Fittr coaches always strive to help you achieve the best possible results! Your efforts combined with our expert guidance will help you accomplish your fitness goals. We can't guarantee results because a lot depends on your level of commitment; however, we do offer a refund if you're not happy with the service.
How do I connect with my coach?
So, you've enrolled with a Fittr coach! Congratulations for taking the first step towards your fitness journey! Your coach will contact you within 24 hours for a consultation call. On this call you will need to provide details about your health, goals and expectations. Based on these, he/she will make a customised nutrition and workout plan which will be uploaded on your profile. Throughout the program duration, your coach will stay in touch and provide you with all the help you need to make the best use of the program and get fit.
How often do I get to talk to coach?
Your Fittr coach is just a message or phone call away! You can reach out to them as often as you need to during their working hours. You can also schedule a weekly call to discuss progress updates. The Fittr Coach is your guide on this transformation journey and will help you in every possible way.
How will my coach help me achieve my goal?
When you enrol with a Fittr coach, you are signing up for a personalised fitness program. The coach will provide you with customized workout and nutrition plan and also motivate you to do your best. Your job is to follow the coach's advice and stick to your plan. That's how you achieve your fitness goal!
What if I am unhappy with the coach I enrolled with?
We're sorry to hear that! We want to ensure that we are always provide you with the best possible experience. We want to know what's going wrong. Please raise a helpdesk ticket from your profile and we will help you resolve the problem. We also offer you a one-time coach change option. If you're still not happy, let us know within 30 days of your enrolment & we'll issue a refund no-questions-asked.
How often can I change the coach?
We want to make sure you get the most out of this journey. We'd love to hear why you're not happy. If we can't resolve the issue we're happy to offer a one-time coach change option within 30 days from the start of your program - no questions asked! Feel free to choose any other coach from the same category and continue your fitness journey.
Is there an additional fee charged for change of coach?
Not at all! You can change your coach at any time within the first 30 days without paying any additional fee. Your fitness journey with the new coach will start from the date on which your program with your previous coach ended so that you don't miss a single day!
Do I get refund on my money if I am not satisfied?
We are sad to see you go! Do let us know why you've chosen to part ways with Fittr - your feedback is important to us. In order to opt for refund, you may raise a helpdesk ticket to Fittr support or write us at email@example.com with your concern within first 30 days of the program and we will refund the amount with minor processing fee as mentioned in terms and conditions. ( https://www.fittr.com/terms-and-conditions ).
Do you provide a monthly installment option?
Currently we don't offer installment options.
Are supplements mandatory?
Not at all! Fittr believes in Quantified Nutrition. As far as feasible, we encourage you to derive your nutrition from whole foods. However, in certain cases and only if you are okay with it, your coach may suggest the use of certain supplements to help you meet your nutritional requirements.
Do these programs include use of performance enhancing drugs/ steroids?
Fittr is strictly against the use of any performance enhancing drugs or steroids! We believe enhances go against our fundamental philosophy that anyone can get fit with the basics. If you come across anyone who's suggesting the use of such substances, please report it to the helpdesk immediately.
Are all coaches certified?
All coaches are certified either through the Institute of Nutrition & Fitness Sciences (INFS), or SSA, NESTA etc. Our coaches must have excellent communication skills, be physically fit & be super dedicated to helping others get fit!
Will I be given a customized diet and workout schedule or general diet and workout schedule?
When you enrol with a Fittr coach, you will receive a customised and detailed nutrition and workout plan specially designed for you.
Is it mandatory to have a gym membership or I can lose weight even without exercising?
A gym membership is not mandatory for following Fittr programs. Many of our clients have transformed with home workouts and a quantified diet. But we do encourage you to exercise regularly as it offers several benefits and will definitely help you with your fitness goals.
After completing my program, will l gain back the weight?
Fitness is a journey; not a destination. After you complete your program with Fittr and you have achieved your goal, your coach will give you some tips for maintenance which help you stay on track and stay fit.
I have some very critical medical issues, can I choose a coach with a medical background?
Critical medical issues need special attention. Some of our coaches are qualified medical professionals and we strongly advise you to enrol with them. Please let us know by writing to us at firstname.lastname@example.org
Does Fittr provide floor training services?
Yes, we do! At present, floor training services are available at limited locations in Pune only. Click here for details: https://www.fittr.com/training-specialist/index.html
Can I have a one-on-one meeting with my coach?
Fittr is an online consultation platform. All interactions with your coach will take place online. Feel free to contact your coach via email & the chat option available via the Fittr app.
What is the reason for a price difference for packages with the same duration but with different coaches?
There are 5 categories of Fittr coaches viz. Basic, Standard, Premium, Advanced and Elite, depending on years of experience and number of clients handled. Packages at each level are priced accordingly. Feel free to enroll with a coach who best suits your budget and requirement. Every coach has undergone rigorous training and a very careful selection process. You're in good hands!
How do I register myself on Fittr?
Registering on Fittr is the first step of your fitness journey. Download the app or visit www.fittr.com. Click on Sign Up and register using any of the 3 options available viz. email, Facebook or Google.
How do I login on Fittr?
You need to have an account on Fittr before you can login. To create an account, register with Fittr. Once this is done, enter your registered email address and password and click on “Sign in” to log in to your account.
What to do if I forget my password?
If you have forgotten your password, don't worry! Follow a few simple steps to recover it. First, click on the "Forgot Password" option and enter your registered email ID. You will receive an OTP. Enter the OTP in the Fittr App, type your new password and click on confirm. If you still face any issues, email us at email@example.com and we'll help you out.
I am unable to enroll with the coach of my choice. What should I do now?
To maintain service quality, Fittr has limited the number of clients one coach can service at a time. If the coach you want isn't available, why not try out one of our other coaches? Don't worry, you're in great hands!
How can I pay with international cards?
Making a payment with an international card is easy. Simply use the 'PayPal' payment gateway. In case you face any issues, contact firstname.lastname@example.org
Which package should I select?
Fittr offers a number of different packages. Read through the description of each package to understand which one best suits your requirement. Still confused? Drop a line to email@example.com
Who is eligible to enrol under the Couple Package?
Start your fitness journey with a friend or significant other. To enrol for a "Couple Package", you need to first follow each other on Fittr App. Then, select a Coach who offers this package, select your partner, enroll & get started!
What are the different social groups available on Fittr?
Fittr has a diverse and engaged community of more than 800,000 users. You can share your journey with them on Fittr across five social groups viz. Q&A, Transformations, Recipes, Articles, Events and Challenges.
What is the Q&A group?
If you're new to fitness, you might have a lot of questions and doubts. You can get your answers on the Q&A group with the help of Fittr coaches and experts who are always there for you.
What is the Transformations group?
Share your amazing transformation journey with the Fittr community. Inspire others and get inspired by posting your transformation pictures in the Transformation group. Simply upload your before and after photos, enter the name of your coach (if any) and click submit.
What is the Recipes Group?
Dieting doesn't need to be boring! The Recipes group on Fittr offers a number of lip-smacking, step-by-step recipes suitable for every lifestyle and dietary preference. You can also post your own recipes and show off your culinary skills.
What is the Articles Group?
At Fittr, we take fitness education very seriously. Read the latest articles and get in-depth knowledge about fitness in the Articles group.
What is the Events Group?
Fittr organizes a number of events for the community. You can find the details of various activities and events in the Events group.
What is the Challenges group?
Challenge your limits and keep the spirit of competiton alive by participating in Fittr Challenges. Join the challenges and win exciting prizes.
How can I renew my package?
Fitness is an ongoing journey. Sometimes, 12 weeks or 24 weeks aren't enough to achieve your goal. To continue your journey, click the "Renew Now" button under "My Plan". Select the package and go ahead with Payment. Please note: The coach should have available client slots for you to renew/enroll with him.
Can I directly deposit money in Fittr's bank account?
At Fittr, we follow the highest standards of ethics. No Fittr coach or employee will ever ask you to deposit money directly into their account. All payments for Fittr services need to be made directly to the company either through the app or website only. There are many available options - Debit/Credit card, Netbanking or Wallet.
Can I get a discount on the package I select?
To maintain quality standards Fittr does not offer discounts. Seasonal discounts, if any, may be announced from time-to-time in the Announcements section of the Fittr App.
Where can I get detailed information about each package?
We urge you to read all terms and conditions carefully before enrolling for a Fittr package. The detailed information of each package is available on the website and app.
I enrolled under a coach. When can I expect a call from my coach?
Congratulations on starting your fitness journey with Fittr! Your coach will contact you within 24 hours of enrolment.
Where can I find my diet chart and workout routine?
Fittr coaches design personalised diet charts and workout routines for you. To access them, you need to log in to your account with your credentials and click the "My Plan“ tab. Your Diet & Workout charts can be found here. You can access your charts even after your package has expired so that you can continue your fitness journey.
How much time does it take for the coach to upload the diet and workout chart?
Once you have enrolled with a Fittr coach and completed your first call with them, your nutrition and workout charts will be uploaded within 48 hours.
How will my coach track my progress update? Where should I update my progress pictures?
To help you stay on track with your fitness goals, it is important for you to send regular updates to your coach. This can be done either weekly or bi-monthly, depending on what you decide with your coach.
Can I talk to my coach via video call?
Your Fittr coach is available via message or call. However, if you still wish to speak with them via video/Skype call, you can mutually decide on a time for the call with your coach.
Where should I leave feedback?
We love receiving feedback! It helps us know what we're doing right and also where we can improve. To share your feedback, go to "My Plan" > "Rate Me” and share coach feedback.You can also share feedback at firstname.lastname@example.org
When do coaches who are fully booked open more client slots?
You can enrol with a coach anytime. Check the website or app for available coaches. If you're looking for a particular coach and she currently has no slots available, you can check back on the 1st & 15th of every month. New slots become available at 12am on those days.
What is FitCoin ?
Fittr has its very own reward points system called FitCoins. It is a virtual currency exclusive to the Fittr platform and can be used for purchasing various products available at Fitshop
How can I earn FitCoins?
FitCoins is a Fittr-only reward points system. The more you engage with the Fittr app and contribute to it, the more FitCoins you can earn. A user can earn FitCoins : by referring new users in Fittr app by uploading healthy recipes by posting articles by participating in weekly challenges by answering queries in Q&A section of the app
What are Tools?
Fittr offers a full suite of free tools to help you on every step of your fitness journey. These tools include Diet Tool, Training Tool, BMR Calculator, Macro Calculator, Body Fat Calculator and One RM Calculator, among others. All tools are easy to use and indispensible to your fitness journey.
What is Diet Tool?
Diet Tool is one of the many free tools available on Fittr. You can use this tool for creating your own diet charts and tracking your daily food intake. The tool is easy to use and also includes an extensive Food Database.
What is Training Tool?
Training Tool is one of the many free tools available on Fittr. With this tool, you can create your own workout charts and track your progress over time. You can also view more than 300 exercise videos with step-by-step instructions.
What is BMR Calculator?
BMR Calculator is a free tool available on Fittr. With this tool, you can find out your Basal Metabolic Rate and Total Daily Energy Expenditure and calculate your total daily calorie requirements.
What is Macro Calculator?
Macro Calculator is one of the several free tools available on Fittr. With this tool, you can calculate your daily intake of Carbs, Protein and Fats and fix your daily caloric consumption.
What is Body Fat Calculator?
Body Fat Calculator is yet another free tool on Fittr. Using this tool, you can estimate your body fat percentage and get started on your fitness journey.
What is One RM Calculator?
One RM Calculator is a free tool on Fittr with which you can calculate your One Rep Max for different exercises.