Help and support

FITTR is the world’s most trusted community-first fitness and nutrition brand with more than 3 million members globally, and the one-stop shop for all your health and fitness needs! Our platform offers a thriving, judgement-free community of like-minded individuals who support each other in their quest to achieve holistic fitness. We offer a suite of free health & wellness tools, a team of expert coaches who can help you achieve any fitness goal, and challenges that anyone can participate in and win exciting rewards!

Whether you’re looking for a safe & scientific way to lose weight and build muscles, manage your medical conditions, or anything else related to health and fitness, we’re just a call or message away. Call us on 080-68060300 (Monday to Saturday, 10 AM to 8 PM) or write to us at support@fittr.com, we'd be happy to help.

FITTR has over 620 internationally certified coaches who can help you achieve any fitness goal. Our Coaches have already helped more than 300,000 people live their best lives and you could be next! Get tailor-made fitness plans, and personal attention and guidance that could make all the difference. Select any coach and pick your desired fitness package. Your FITTR Coach will then design a customised diet chart and workout plan for you based on your lifestyle and fitness goals. But that’s just the beginning! Your FITTR Coach will also work closely with you to ensure that you achieve your goals. Every Fitness & Nutrition enrolment also comes with a 30-day money back guarantee, no questions asked!

FITTR’s coaching packages start from as low as ₹175! We aim to offer affordable fitness packages that are result-oriented and backed by science. The price of a FITTR Coaching package depends on three factors: a) service chosen – Fitness & Nutrition or Personal Training b) coach tier within each service and c) the duration of the program. We also offer a no-cost EMI option!

Absolutely! All FITTR Coaches are certified by the Institute of Nutrition & Fitness Sciences (INFS) or other internationally-recognised certification boards. Our fitness programs are backed by science and are completely customisable as per your specific needs. If you have any medical concerns, make sure you let your FITTR Coach know so that your plan can be modified accordingly.

Once you’re ready to take charge of your fitness journey, you can choose the ideal FITTR Coach by visiting different coach profiles, going through their fitness journey and those of their clients, reading the testimonials left for them, and even having a free chat with them on the FITTR app itself! Look for a FITTR Coach whom you can relate to and a package that fits your budget. Alternatively, you can let us choose the perfect FITTR Coach for you by enrolling through the FITTR Essential program. Rest assured that all Coaches are trained to deliver the best possible experience in your fitness journey, regardless of how you choose one.

There are 6 categories of FITTR Fitness & Nutrition Coaches: Basic, Standard, Premium, Advance, Advance+ and Elite. This “tier” of the FITTR Coach is set according to their experience and number of clients handled. Packages are priced accordingly. Regardless of tier, every FITTR Coach has undergone rigorous training and carefully selected to serve the community. So, feel free to enrol with a FITTR Coach who best suits your budget and fitness goals—you're always in good hands!

FITTR Essential is our effort to make it easy for you to get started on your fitness journey. Once you enrol with FITTR Essential, we assign you a Basic coach instantly based on your preferences and email you the coach details. The coach then gets in touch with you and your fitness journey begins where the coach provides you with a diet plan plus workout plan and monitors your progress on a daily basis to help you achieve your fitness goals over a 12 week period. Learn more: https://www.fittr.com/transformation-essential-package

At FITTR, we value your privacy. All your personal details, including your pictures, are secured using industry-standard security processes. We comply with the EU General Data Protection Regulation (EU GDPR) and ITA-2000 and will never share any information that you have given us with any other party without your consent. To learn more, please read our Privacy Policy.

Your individual transformation depends on several factors including your genetics, lifestyle, and dietary habits. The most important factor, however, is your commitment to the process. As long as you do your best after enrolling and follow the recommendations of your FITTR Coach, we are committed to making sure your fitness goals are fulfilled as soon as possible. Our expert FITTR Coaches will help you every step of the way!

More than 300,000 people have seen desired results through FITTR! Your FITTR Coach will help you achieve the best possible results safely and scientifically; however, your own efforts are equally important. As long as you are completely committed to the program and follow the diet and exercise plans prepared for you by your FITTR Coach, you will see visible results.

Your first in-depth consultation call will be set up within 24 hours of you enrolling with a FITTR Coach. On this call, you will need to provide details about 1. your past fitness experience, 2. current health issues (if any), 3. your fitness goals, and 4. your expectations from the program. Based on these details, your FITTR Coach will create a customised plan for you. Throughout the package duration, your FITTR Coach will stay in touch with you over call, message and email and provide you with all the help you need to achieve your fitness goals.

Your FITTR Coach is just a message or phone call away! You can reach out to your coach as often as you need during their working hours. Your coach will also schedule regular calls to discuss your progress during your transformation journey.

Your FITTR Coach is your companion throughout your journey and will use safe and scientific methods to help you in every possible way. Once you enrol, your coach will share a personalised diet & exercise plan for you to follow. Apart from this, your coach will motivate you to do your best through constant communication and guidance. All you need to do is follow the advice of your FITTR Fitness & Nutrition Coach and stick to the plan!

Absolutely! We believe in making fitness affordable for everyone. We have No-Cost EMI options available on select payment modes and are constantly working to introduce more ways for our community to enrol with FITTR Coaches as easily as possible.

At FITTR, we always aim to provide the best possible experience to all our community members. If you are unhappy with your FITTR Fitness & Nutrition Coach, please tell us what's wrong by calling our helpline or emailing us. Depending on the situation, we could offer you a coach change or a refund* within 30 days of enrolment. Please note that currently, we do not offer a refund or a coach change facility for our Online Personal Training service. *Subject to T & Cs

If you are not satisfied with your current Fitness & Nutrition Coach, let us know and we will try our best to resolve the issue. In case an amicable resolution is not possible, we are happy to offer a one-time coach change within 30 days of enrolment. You will be able to choose any other FITTR Coach from the same tier and continue your fitness journey. Please note that currently, we do not offer a refund or a coach change facility for our Online Personal Training service.

Not at all! If other attempts to address your concern are unsatisfactory, you can change your Fitness & Nutrition Coach at no extra cost within the first 30 days of your enrolment. Your fitness journey with your new FITTR Coach will start from the date on which your association with your previous FITTR Coach ended, so that you don't miss a single day! You will be able to choose any other FITTR Coach from the same tier and continue your fitness journey. Please note that currently, we do not offer a coach change facility for our Online Personal Training service.

If you are not satisfied with your Fitness & Nutrition Coach, please get in touch with us over call or email within 30 days of enrolment. We will attempt to resolve your issue in the best possible way and if other measures do not work to your satisfaction, we will issue a refund according to our Terms & Conditions. Please note that currently, we do not offer refunds for our Online Personal Training service.

If you are enrolled in a 12-week package, you may not be able to hold or pause your plan. However, if you are enrolled in a 24-week or a 52-week package, you can put your plan on hold for upto 14 days. However, please note that once you've done this, you will no longer be eligible for a refund, coach change, or other modifications to your package. Also, you cannot put your package on hold within the first two weeks of enrolling with a FITTR Coach. Please note - we do not currently offer the enrolment on hold facility for Online Personal Training services.

Not at all! FITTR believes in Quantified Nutrition. As far as possible, we want you to get your nutrition from whole foods. However, if required, your FITTR Coach may recommend the use of certain supplements to help you meet your nutritional requirements. This will be done keeping your health and fitness goals in mind.

Never. FITTR is strictly against the use of any performance enhancing drugs or steroids as this goes against our fundamental philosophy that anyone can get fit with access to basic food and exercise. If you come across anyone who claims to represent FITTR but suggests the use of illegal/harmful substances, please report them to us immediately over call or email.

Yes! When you enrol with a FITTR Coach, you will receive customised and detailed diet & workout plans that are designed keeping in mind your lifestyle, health issues (if any), and preferences.

You don’t need a gym membership to transform yourself with FITTR. Thousands of our community members have transformed themselves with nothing but equipment-free home workouts and a quantified diet. Your FITTR Coach will give you a detailed, personalised exercise plan based on whether you prefer home workouts or gym workouts.

That depends on you! During your package duration, your FITTR Coach will teach you everything you need to know to lead a fit life. Following these tips over the long term, even once the coaching package expires, has been scientifically proven to keep users healthy. And if you ever have questions once your package has expired, you can consult our community on the FITTR app and get your doubts cleared for free. Remember, fitness is a journey, not a destination!

Yes. Certain medical issues need special attention and we have a set of specialised FITTR Coaches who are qualified medical professionals as well. To know more about enrolling with them, please contact us over call or email.

FITTR is an online consultation platform. Therefore, all interactions with your FITTR Coach will take place using digital mediums such as call or chat.

Yes, we do! Our dedicated Corporate Wellness team will work with you to understand your organisation's needs and offer a customised program. To know more, write to wellness@fittr.com

Registering on FITTR is the first step of your fitness journey. Download the FITTR app or visit www.fittr.com, tap on Sign Up, and follow the instructions on the screen!

Enter your registered email address & password and click on Sign In to log in to your account.

Don't worry! Just use the Forgot Password option on the Sign In page and follow the instructions on the screen to recover your account. If you still face any issues, email us at support@fittr.com and we'll be happy to help you out.

To maintain service quality, FITTR limits the number of clients that can enrol with one coach at a time. Contact the coach of your choice and see if a slot is opening up any time soon. If not, please consider enrolling with another FITTR Coach. All our Coaches are highly qualified and we assure you that you’ll be in good hands no matter who you choose!

Absolutely! Making a payment with an international card is easy. Simply use the 'PayPal' payment gateway during checkout.

Our Partner Packages allow you and your friend or family member to start your fitness journey together. To enrol for a Partner Package, your partner and you must first follow each other on the FITTR app. Then, using any one of your FITTR accounts, select your FITTR Coach and the Partner Package (if they offer one), select your partner during checkout, and follow the on-screen instructions.

If you would like to continue your fitness journey with your FITTR Coach once your package is close to expiring, use the Renew Now button in the My Plan section to extend your package. Renewing your package gives you a loyalty discount and choosing the same FITTR Coach means that you do not need to wait for slots to be available!

No FITTR representative will ever ask you to deposit money directly into their or our bank account. All payments for FITTR services must be made directly to the company through the methods available on the FITTR app and website, such as debit card, credit card, netbanking and wallet. Please report any suspicious requests to us over call or email.

Discounts are available on renewing your package with either the same or a different Fitness & Nutrition Coach. Other discounts and offers, if any, will be announced from time to time in the Announcements section of the FITTR app.

We encourage you to read all the terms & conditions carefully before enrolling with a FITTR Coach. To get the detailed information of each package on the website and app, just tap the Enrol button on the coach’s profile.

Congratulations on starting your fitness journey! Your FITTR Coach will contact you within 1 business day and explain the next steps.

Your FITTR Fitness & Nutrition Coach will design a personalised diet chart and workout routine for you. To access these plans, you need to log in to your FITTR account and visit the My Plan section. You can access your charts even after your package expires.

Once you enrol with a FITTR Coach and complete your first call with them, they will share your personalised diet & workout plans with you within 48 hours.

To help you stay on track, it is important for you to share regular updates with your Fitness & Nutrition Coach. We recommend doing so at least once in two weeks, although you and your coach can reach an agreement based on mutual understanding too. You can share your progress with your coach using the Progress Tracker in the Tools section of the FITTR app.

An arrangement for video calls can be made through a discussion with your coach.

Your feedback is extremely important to us! To share feedback regarding your FITTR Coach, tap on Rate Me in the My Plan section of the FITTR app. You can also share your valuable feedback by calling us on 080-68060300 (Mon-Sat 10 AM to 8 PM IST) or emailing us on support@fittr.com

If you want to enrol with a particular FITTR Coach who has no slots available at the moment, you can check back on the 1st, 11th & 21st of every month. New slots become available at 12:00 AM IST. However, an easier way is to just ask your preferred coach when their next slot is available!

FITTR has a diverse community of more than 3 million users. Within our community, you can take part in Discussions and start your own conversations or go through the Articles and understand the science behind fitness. You can also post your Transformation and check out those of other members, plus share & learn new Recipes for healthy, yummy food!

In this group, you can share your transformation journey with the FITTR community. Inspire others by posting your pictures and sharing your story and get inspired by checking out posts made by other members. To create a new post, simply upload your before and after photos, enter the name of your FITTR Coach (if any), write the details of your journey, and tap on Submit.

At FITTR, dieting is never boring! The Recipes group offers a number of lip-smacking, step-by-step recipes suitable for every lifestyle and dietary preference. Each recipe also has a complete breakdown of calories and macros. You can also post your own recipes and show off your culinary skills!

In this section, you will find a number of fitness challenges that let you push your limits, keep the community spirit lively, and win exciting prizes! Visit this section to take part in our flagship Transformation Challenges when registrations are open.

The FITTR community has a rewards system through which users can earn reward points known as Fitcoins. This virtual token system is exclusively used on the FITTR platform and can be exchanged for exciting goodies in the Fitshop.

The more you engage with and contribute to the FITTR community, the more Fitcoins you can earn. A user can earn Fitcoins in a number of ways: refer new users to the FITTR app, upload healthy recipes, post articles, and participate in challenges.

FITTR offers a full suite of free health & wellness tools to help you on every step of your fitness journey. In this section, you will find the Diet Tool, Training Tool, BMR Calculator, Macro Calculator, Body Fat Calculator, and 1RM Calculator, among others.

You can use the Diet Tool to create your own diet charts and track your daily calorie intake. The tool also includes an extensive food database that gives you all the details you need to make informed nutritional choices.

Use the Training Tool to create your own workout charts and track your progress over time. You can also view more than 500 exercise videos with step-by-step instructions using this tool.

The BMR Calculator allows you to calculate your Basal Metabolic Rate (BMR) as well as your Total Daily Energy Expenditure (TDEE) which helps you figure out your daily calorie requirements.

With the Macro Calculator, you can figure out how much carbohydrates, proteins and fats you need to consume in a day in order to meet your fitness goals.

Using the Body Fat Calculator, you can estimate your body fat percentage and set your fitness milestones accordingly.

The 1RM calculator allows you to calculate your One Rep Max for different exercises.

Refer & Earn allows users to invite their friends & family to enrol with a FITTR Fitness & Nutrition Coach. Any user who has previously enrolled with a FITTR Fitness & Nutrition Coach themselves can refer another user, as long as the invited user has never enrolled with a FITTR Coach before. The invited user receives a discount and the referring user earns FITTR Rewards that can be redeemed for Amazon vouchers. Currently, Refer & Earn only works on the FITTR app for Android and iOS. Learn more: https://www.fittr.com/refer-and-earn

Our ~180 expert FITTR PT Coaches provide 1-on-1 personal training over video calls. Enrol with a PT Coach today and learn any of these 4 skills from the comfort of your home or local fitness centre: Strength & Conditioning, Yoga, Zumba and Calisthenics. To get started, select a package and time slot of your choice. Once you enrol, the coach will connect with you to create a training plan as per your specific needs and go live with you over a video call at the chosen time. During the session, your FITTR PT Coach will help you work out with the correct form and progress in your chosen skill over time.

Yes. Your FITTR Coach will have a detailed discussion with you on past and current medical conditions. The program will then be designed according to the medical conditions.

All FITTR Coaches are certified nutrition experts and will provide you with safe, scientific, healthy and sustainable diets. If you have any reason to believe that your diet needs modifications to suit your body and lifestyle, please discuss this with your Fitness & Nutrition Coach.

Absolutely! FITTR is proud to be associated with over 300,000+ real and natural transformations. Our approach to fitness is safe and scientific. All it takes to transform yourself with FITTR is home-cooked meals and well-planned workouts. Don't believe us? Just ask our 3 million+ strong community!

FITTR is an online fitness community that focuses on providing expert coaching services over digital mediums. Currently, we do not offer offline consultation services.

It is possible. As long as you consume fewer calories than you spend consistently, you will end up losing weight. However, we strongly recommend that you exercise regularly as this can benefit you in several ways and will definitely help you achieve your fitness goals more efficiently. Also, ensure that you consume a balanced diet with sufficient protein, carbs, fats, fibre and water. Your FITTR Fitness & Nutrition Coach can guide you in your diet and exercise based on your goals.

An intellectual property of FITTR, Transformation Challenge is the world's biggest online fitness challenge! This 12-week challenge invites participants from all over the world who compete against their toughest opponent: themselves! The Top Challengers take home exciting prizes.

FITTR Introduction

How to use training tool

How to use 1RM calculator

How to use BMR Calculator

How to use Body Fat Calculator

How to use the Calories Calculator

How to use a Goal Calculator

How to use the Macro Calculator

How to add tasks in Task Manager

How to use Diet Tool

How to enrol with Coach in FITTR App

How to explore community section in FITTR App

How to make a purchase on Fitshop

How to participate in challenges in FITTR App

How to post your transformation picture in FITTR app

How to update your progress in the FITTR app

How to use water reminder in FITTR App

How to enrol in a Buddy Transformation

How to join an event

How to post a query

Fittr Login